Last updated: September 17, 2025
Sunyeeg stands behind the quality and fit of printed apparel and accessories. If an order is not right, Sunyeeg offers a clear, fair path to return or refund. This policy applies to orders shipped to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Policy Overview
| Category | Detail |
|---|---|
| Return Period | 30 days from the day you receive the item. |
| Returns due to Sunyeeg’s fault | Free ($0). Applies to damaged, defective, or incorrectly shipped items. A prepaid return label is provided. |
| Returns by Customer Request | Customer pays return postage (e.g., change of mind, size/fit not suitable, not as expected). |
| Refund Processing | Within 7 business days to the original payment method. |
| Re-Import Fee | None ($0). |
| Applicable Market | Valid for the 10 countries listed above. |
General Conditions for Returns
Return Window: Send a return request within 30 days of delivery.
Item Condition: Items must be unused, unwashed, unworn, with all original tags/labels attached. Items with signs of wear, stains, fragrance, deodorant/cosmetic marks, or alterations are not eligible.
Packaging: Return items in original packaging (branded polybags, tissue, accessories like spare buttons/straps). If original packaging is not available, use secure packaging at your own cost.
Proof of Purchase: Include the order number, invoice, or order confirmation.
Non-Eligible Cases: Washed, worn, or altered items cannot be returned unless there is a manufacturing defect.
Return Procedures by Case
A. Returns Due to Sunyeeg’s Fault
Sunyeeg accepts responsibility when one of the following occurs:
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Damaged in Transit: Tears, stains, or damage during shipping.
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Manufacturing Defects: Faulty seams, broken zippers, misaligned prints.
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Wrong Item Shipped: Incorrect size, color, style, or design.
Costs & Options
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Return is free with a prepaid label (pickup arranged where available).
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Choose replacement (subject to stock) or a full refund, including the original shipping fee you paid.
B. General Returns (Change of Mind / Size Didn’t Work)
Eligibility: Request within 30 days; item unused/unwashed/unworn; tags intact.
Shipping Costs: Paid by the customer (non-refundable). Use a tracked service and keep the receipt.
Inspection: After Sunyeeg receives the item, the team checks the condition. Items that pass inspection qualify for a refund.
Refund Amount: Product price only (original shipping is not refunded).
Non-Returnable Items
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Gift Cards (digital or physical)
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Final Sale/Clearance items (sold “as is”)
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Used/Washed/Altered apparel (any visible wear, tailoring, perfume/cosmetic marks)
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Custom or Personalized products (custom prints/embroidery/made-to-order) unless defective
Return Process
Step 1: Request a Return
Email [email protected] within 30 days of delivery. Include:
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Order number
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Reason for return
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For defects/damage: clear photos or a short video showing the issue
Step 2: Get Instructions
Within 1–2 business days, Sunyeeg sends return directions. If the issue is Sunyeeg’s fault, Sunyeeg also sends a prepaid return label.
Step 3: Pack & Send
Repack securely (original packaging preferred). Ship the parcel to: Sunyeeg – Returns Department 160 E Morrill Ave, Columbus, OH 43207
Refund Processing
Timing: Sunyeeg initiates refunds within 7 business days after the return arrives and passes inspection.
Method: Refund in USD to the original payment method (card, PayPal, etc.). Store credit is available upon request.
Notification: Sunyeeg emails you once the refund is processed.
Bank Timelines: Your bank or card provider may take up to 7 additional business days to release funds.
Restocking Fees: None. Approved returns receive the full eligible amount.
Order Processing & Shipping Times (for reference)
These times align with the Shipping Policy.
Processing: 1–2 business days (Mon–Fri, excluding public holidays).
Transit Estimates:
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United States: 5–6 business days
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Europe & United Kingdom (FR/DE/ES/IT/BE/PT/UK): 6–8 business days
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Canada & Australia: 7–10 business days
Order Cut-Off: Orders placed before 2:00 PM EST start processing the same business day; orders placed after 2:00 PM EST begin processing the next business day.
Questions
For any questions about returns or refunds, contact [email protected]. Sunyeeg is ready to help.
- Address: 160 E Morrill Ave, Columbus, OH 43207
- Email: [email protected]
- Phone: +1 (614)307-3888
- Support Time: Mon–Sun: 8:00 AM-5:00 PM EST
We aim to respond within 24 business hours.
