Privacy Policy

Privacy Policy

1. Introduction

Welcome to Sofmeeg.com (“Site”). Sofmeeg (“we,” “us,” or “our”), operated by Cbahu LLC, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, purchase our apparel (“Products”), subscribe to our updates, or otherwise interact with our brand.

By using our Site or providing your personal information to us, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with these terms, please do not access the Site or provide your information.

2. Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

  • Personal Identifiers: Such as your name, postal address (for shipping and billing), email address, phone number, IP address, and account login credentials (if applicable).

  • Commercial Information: Details regarding Products you have purchased, considered, or added to your cart; payment information (processed securely through third-party gateways – we do not directly store full credit card numbers); order history; and transaction details.

  • Internet or Other Electronic Network Activity: Information about your interaction with our Site, such as your browsing history on the Site, pages viewed, time spent on pages, links clicked, device type, operating system, browser information, and referring URLs. This data is often collected using cookies and similar technologies.

  • Account Information: If you create an account, details such as your username, password (stored securely), and saved preferences.

  • Communications Data: Records of your communications with us, including emails sent to customer support or information submitted via contact forms.

3. How We Collect Your Information

We gather information through several methods:

  • Directly From You: When you place an order, create an account, subscribe to our email newsletter, contact us with inquiries, or otherwise voluntarily provide information.

  • Automatically Through Technology: As you navigate our Site, we may use automatic data collection technologies (like cookies, web beacons, pixels, log files) to collect information about your device, browsing actions, and usage patterns.

4. How We Use Your Information

We use the personal information we collect for various legitimate business purposes, including:

  • Fulfilling Your Orders: Processing payments, coordinating with our production partners for made-to-order fulfillment, arranging shipment through carriers, managing returns or exchanges, and providing related customer service.

  • Operating and Improving Our Site: Maintaining Site functionality, analyzing usage patterns to enhance user experience, diagnosing technical issues, developing new features or product offerings, and personalizing your experience.

  • Communicating With You: Responding to your questions and requests, sending order confirmations, shipping notifications, and other transactional messages, and providing customer support.

  • Marketing and Promotions: With your consent where required by law, sending you emails or other communications about new collections, special offers, brand updates, and other news we believe may interest you. You have the right to opt-out of marketing communications at any time.

  • Security and Fraud Prevention: Protecting the security and integrity of our Site and business operations, detecting and preventing fraudulent activity, enforcing our Terms of Service, and protecting our rights and the rights of others.

  • Legal Compliance: Complying with applicable laws, regulations, court orders, or other legal processes.

5. How We Share Your Information

Sofmeeg values your privacy and does not sell your personal information. We may share your information with third parties only in the following limited circumstances and for necessary purposes:

  • Production Partners: As our apparel is made-to-order, we securely share necessary details (such as product specifications, customization details if applicable, and your shipping address) with our trusted and vetted production partners. This sharing is strictly limited to enabling the manufacture and fulfillment of your specific order.

  • Service Providers: We engage reputable third-party companies to perform essential functions on our behalf. These include payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., USPS, UPS, DHL), email marketing platforms, website hosting services, data analytics providers, and customer support platforms. These providers are given access to personal information only as needed to perform their designated functions and are contractually obligated to maintain the confidentiality and security of the data.

  • Legal Requirements and Safety: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, act in urgent circumstances to protect the personal safety of users of the Site or the public, or protect against legal liability.

  • Business Transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the successor entity or third party as part of that transaction. We will provide notice if your information becomes subject to a different privacy policy.

  • With Your Consent: We may share your information for other purposes if we have obtained your explicit consent to do so.

6. Cookies and Tracking Technologies

Our Site uses cookies (small files stored on your device) and similar tracking technologies (like web beacons or pixels) to help the Site function effectively, enhance your user experience, analyze how the Site is used, remember your preferences (e.g., cart contents), ensure security, and potentially support marketing activities. You can typically manage cookie settings through your web browser, but disabling essential cookies may limit your ability to use certain Site features.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect the personal information we process against unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of data transmitted over the Internet or stored electronically.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or other legal requirements). When we no longer have an ongoing legitimate business need to process your personal information, we will either delete it or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Your Privacy Rights

Depending on your location and applicable law (e.g., GDPR in Europe, CCPA in California), you may have certain rights regarding your personal information. These may include the right to:

  • Request access to the personal information we hold about you.

  • Request correction of any inaccurate personal information.

  • Request deletion of your personal information (subject to certain exceptions).

  • Opt-out of receiving marketing communications from us.

  • Object to or request restriction of certain processing activities.

  • Request data portability (in some circumstances).

To exercise your applicable rights, please contact us using the methods provided in the “Contact Us” section below. We will respond to verifiable requests in accordance with legal timelines and requirements.

10. Children’s Privacy

Our Site and services are not directed toward individuals under the age of 16 (or other applicable minimum age). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to delete such information from our systems.

11. Third-Party Websites

Our Site may contain links to external websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, service offerings, or legal obligations. When we make changes, we will revise the “Effective Date” at the top of this policy and post the updated version on our Site. We encourage you to review this page regularly to stay informed about our privacy practices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Phone: +1 (631) 559-5274

Email: [email protected]

Address: 160 E Morrill Ave, Columbus, OH 43207